Quality and environmental management top priority for Morgan Lovell

Quality and environmental management systems set the framework for an entire company’s processes and procedures. Morgan Lovell’s systems are accredited by the British Standards Institute (BSI) and meet the requirements for two globally recognised standards, ISO 9001 for quality management and ISO 14001 for environmental management.

Revisions of these standards were released last year and since then Morgan Lovell has worked closely with the BSI to ensure that the business continues to improve, while remaining compliant. Following a thorough consultation period, the independent certification body has given Morgan Lovell’s management systems a green light.

“One of our core values as a business is to challenge the status quo and to continually strive towards business improvement,” says Neil Pike, head of business improvement at Morgan Lovell.

“The ISO 9001 and 14001 accreditation process gave us the opportunity to take a step back, review how we manage our operations and embrace increased efficiencies. Every project we work on is unique so our management systems have to be robust but flexible. This is how we can be confident in our efforts to consistently deliver against the ambitions of our clients.

“Our quality and environmental management approach is focused in two key areas – project delivery and customer experience. From start to finish, we want our client journeys to be hassle-free and simple. I’m delighted that the BSI has acknowledged our professionalism in these areas by granting our registration to both revised standards.”

Camilla Read, Morgan Lovell environmental and sustainability manager adds: “ISO 14001 compliance is essential to driving environmental performance, especially with the increasing pressure on the construction industry to become more sustainable. Our transition to the revised standard is an important step, helping bring environmental management to the heart of the team and streamlining our processes.”

Transitioning to the two standards at the same time also helped Morgan Lovell better integrate its management systems. Its processes for business planning, reviewing market conditions and service delivery are more aligned than ever, allowing the team to reduce risk and focus on opportunities. The enhanced transparency is an improvement that will help Morgan Lovell embrace the new ISO 45001 health and safety standard, which is set for release next year.

Visit the BSI website for more information.